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efective product or poor service; I would rather do it in writing for several conspicuous factors listed as follows:

First of all; a plaint letter ensures the accuracy of the description of the current issue。 There are circumstances that your trouble is extremely intricate and needs a logical way to elaborate on it。 Obviously; when writing a letter; you can think carefully and organize the pattern in a prehensive way as well as use sufficient details to substantiate your point。 Whereas plaining in person denies ration of the two sides in question because it is more likely for people to go into quarrel before they h*e clearly known the problem。

Second; making a plaint in writing can *oid unnecessary conflict。 For instance; when one customer angrily steps in a shop to plain about the defective he has purchased and demands a refund; the shop assistant may be forced into a dilemma because he is not the one in charge and therefore has no right to decide。 In this situation; if the stubborn customer doesn’t give up and utters malicious words; a fight may ensue。 Hence plaining in writing can s*e you a lot of aggr*ation and conflict which you always risk to get by plaining in person。

Last but not least; putting your plaint in words can *oid hurting innocent people。 Possibly when your want to find the one who has offered poor service to you; you actually lose your temper to another assistant since the one in question is absent。 Thus an innocent person serves as a scapegoat for his or her colleague。 This will cause negative impact on their mind。

Admittedly; plaint letter may get ignored while plaining in person is more impressive。 However; the advantages outweigh the disadvantages and as a result; plaining in writing is my preference。

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